Frequently asked questions

Booking, paying, and arriving

Below you'll find how it works, from booking to getting the key. If you can't figure something out, give us a call.

Booking and availability

How do I book group accommodation?

With Groots in Ardennen, it's easy to search for group accommodation that suits your group. Enter your preferred dates and the number of guests, and see which accommodations are available.

Found a house that fits? Then you can check the current price and go straight on to booking.

Torn between a few accommodations or have specific wishes? Feel free to get in touch with us. We're happy to think along with you.

Is the availability on the website up to date?

The availability you see while searching is linked to the accommodations that are also offered through Groepen.nl. That way, you can quickly see which houses are available for the dates you want.

Always double-check the arrival and departure dates you've selected on the house's page before you book.

Can I place a hold first?

Yes. For our accommodations, you can place a no-obligation hold if you'd like to reserve the house but still need to check with the rest of the group.

A hold is free of charge and is kept for a maximum of two days. A hold isn't possible if the arrival date is within six weeks.

Can I place a hold on multiple houses?

You can have a maximum of two accommodations on hold at the same time. That gives you a short window to talk through the options with your group.

Can't decide? Feel free to call or email us. We're happy to help figure out which house fits best.

How far in advance can I book?

That depends on the accommodation. Some group homes can be booked more than a year ahead.

Traveling with a big group, heading out during a school vacation or holiday, or looking for a home with specific amenities? Then we recommend starting your search well in advance. The most popular homes and weekends are often the first to go.

Can I also book by phone?

Yes. Would you rather talk things over first? Then get in touch with us. We can go through your wishes together and are happy to help you with the reservation.

Prices and payment

When do I have to pay?

After a final booking, you pay the first installment of 50% of the total rental price and any additional costs. You pay the remaining amount no later than six weeks before arrival.

Booking shortly before departure? Then a different payment schedule may apply. You'll always see this clearly while booking and in your booking confirmation.

Which payment methods are available?

You can pay by iDEAL | Wero, Bancontact, credit card, PayPal, bank transfer, and Sofort Banking, among others.

You'll see which payment options are available during the payment process.

What do you mean by transparent pricing?

We think it's important that you know what to expect upfront. As soon as you enter your dates and group size, you'll see a detailed cost overview.

It shows the rental price and the mandatory additional costs. Any extras you can book yourself are listed separately.

Don't feel like facing surprises during your group weekend? Neither do we.

Are additional costs included?

Which costs are included varies by accommodation. Think of things like cleaning, tourist tax, utilities, and bed linen.

For every accommodation, you can see in advance which costs are mandatory and which extras are optional.

Do we have to pay a security deposit?

Some accommodations require a security deposit. The amount and how you pay it differ per home.

If a deposit applies, you'll see this in advance on the accommodation page and in the booking information.

Are prices on Groots in Ardennen different from Groepen.nl?

The accommodations on Groots in Ardennen come from the Groepen.nl offering. So you book from the same selection and through the same trusted booking organization.

About Groots in Ardennen

Who is behind Groots in Ardennen?

Groots in Ardennen is part of Groepen.nl, a group accommodation specialist since 1992.

We created Groots in Ardennen for groups looking specifically for a stay in the Belgian Ardennes. That way we can inspire you in a more targeted way and help you find a home that suits your group.

Why book through Groots in Ardennen?

Because finding a group home is a little different from finding a vacation home for two.

You want to know whether everyone fits around the table, how many bedrooms and bathrooms there are, whether the dog can come along, how secluded the home is, and whether there's enough to do for the whole group.

That's where we come in.

With Groots in Ardennen, you also benefit from the experience and peace of mind of Groepen.nl. You book directly and securely, with clear terms and personal advice if you'd like it.

Can I ask you for advice?

We'd love that.

Tell us, for example, how many people are coming, what ages are in the group, when you want to leave, what region you're coming from, which amenities matter most, and roughly what you want to spend.

Then we'll help you think through which accommodations suit your group. You really don't have to compare dozens of homes yourself.

Which groups is it for?

Are the homes suitable for families?

Absolutely. The Ardennes are a great fit for a family weekend or a multi-generational vacation.

Would you like a play area for the kids, plenty of bedrooms, or bedrooms on the ground floor for grandma and grandpa? We're happy to help you look.

Can groups of friends book an accommodation?

Groups of friends are warmly welcome at many accommodations.

Different conditions may apply per home regarding the makeup and age of the group, though. So always check the accommodation's terms and conditions.

Are youth groups allowed?

That depends on the accommodation. Some homeowners set a minimum age or don't accept youth groups.

Are you traveling with a group of young friends? Then get in touch with us beforehand. That way we can prevent you from choosing an accommodation that doesn't fit your group.

Are the accommodations suitable for companies and teams?

Yes. There are several accommodations that are well suited to a company weekend, retreat, training, or team building.

Think big living spaces, meeting options, plenty of bedrooms, and of course lots of activities to do in the Ardennes.

Tell us what you need and we'll gladly help you find suitable locations.

Can clubs, schools, or other groups book?

That's possible too, depending on the accommodation.

Because every group has different requirements, we recommend that larger clubs, schools, and organized groups contact us beforehand.

Arrival and stay

What time can we arrive and leave?

Arrival and departure times differ per accommodation and length of stay.

At some homes, you can arrive earlier or leave later for an extra fee. That's handy during a family weekend, for example, because you don't have to clean up and head out right after breakfast on Sunday.

Check the options on the home's page or ask us.

Can we arrive earlier or leave later?

Sometimes. It depends on the accommodation and on any guests staying before or after you.

When an early arrival or late check-out is possible, a surcharge may apply.

Will we receive information about the home beforehand?

After booking, you'll receive the information you need about your stay. Think payment details, arrival information, and the rules that apply to your accommodation.

In some cases, the owner or manager will also contact you directly before arrival.

Who can we contact if something comes up during our stay?

The information about your reservation shows who you can contact during your stay.

And of course you can always reach out to us if you get stuck. We're happy to help.

Food and groceries

Is there a supermarket nearby?

That depends on the location, of course. Some homes are right next to a village, while others are wonderfully secluded in the middle of nature.

Keep in mind that in the Ardennes, stores aren't always within walking distance.

Can we have groceries delivered?

Some accommodations and regions offer delivery, but this differs per location.

Check in advance which supermarkets and delivery services operate in the area.

Can we arrange catering?

Several accommodations offer catering options, or the owner can recommend a local caterer.

Think of breakfast, a barbecue, dinner, or full meal service.

Want to spend your stay enjoying time together and spend as little time in the kitchen as possible? Just ask us about the options.

Is there enough kitchen space to cook for a large group?

Group accommodations are set up for larger groups, but the kitchen facilities vary from house to house.

Planning to cook a big meal for twenty, thirty, or forty people? Then check in advance which appliances and kitchen facilities are available.

Getting to the Ardennes

Do we need cars?

For most accommodations, a car is very practical.

Many group houses are located outside the center of a village or in the middle of nature. For groceries, activities, and day trips, having your own transportation is often handy.

At the accommodation, you'll find information about the location and parking options.

Can we come by tour bus?

At some accommodations, a tour bus can get right up to or close to the house. Other houses are on a narrower or steeper road, for example.

Coming by tour bus? Let us know in advance. Then we can check whether the accommodation is easy to reach for a bus.

Is there enough parking?

Each accommodation lists the parking options available.

Coming with a lot of cars? Check this in advance or ask us roughly how many cars can park at the house.

How long is the drive to the Ardennes?

That depends a lot on where you're leaving from and where in the Ardennes your accommodation is located.

From the center of the Netherlands, you can often be in the Ardennes in about three to four hours. From the south of the Netherlands and large parts of Belgium, the travel time is often considerably shorter.

That makes the Ardennes ideal for a weekend away: you really get away, without spending a whole day traveling.

Do I need a toll vignette for Belgium?

From May 1, 2027, a digital road vignette is planned to be introduced for certain vehicles on Belgian regional roads and highways.

The exact rules may change. So always check the current information from the Belgian government before you leave, especially if your trip takes place in or after 2027.

Can I go to the Ardennes in an electric car?

Yes. Just keep in mind that there may be fewer charging points in rural areas than in the Netherlands.

Check in advance whether the accommodation has its own charging point and where public charging points are located nearby.

Activities and surroundings

What is there to do in the Ardennes?

A lot. And that's exactly why we're so excited about this region.

Think hiking, mountain biking, kayaking, climbing, visiting caves, discovering castles, exploring charming towns, or simply enjoying time together around the house.

The options vary by region and season.

Is the Ardennes a good fit for kids?

Absolutely. Forests, rivers, caves, animal parks, adventure parks, and above all, lots of space: kids won't get bored here anytime soon.

For families, we can also look for accommodations with things like playground equipment, play rooms, a swimming pool, or a big yard.

What can we do in bad weather?

Even when it rains, you don't have to sit around with thirty people grumpily staring out the window.

Depending on your location, you'll find things like caves, museums, castles, breweries, wellness options, and indoor activities.

A house with a big living area, play room, sauna, or swimming pool is hardly a punishment either.

Can you help with activities in the area?

We're happy to help you figure out what there is to do around your accommodation.

For specific activity reservations, you may need to contact the provider directly.

Changing, canceling, and insurance

Can we still change our booking?

In many cases, changes are possible, depending on what you want to change.

Changing the number of people, for example, is different from changing your entire stay. Fees may apply for some changes.

So always get in touch with us first. We're happy to see what's possible.

Can we change the arrival or departure date?

Changing the dates of your stay isn't always possible and can affect your reservation and the cancellation terms.

Get in touch with us as soon as possible if your plans change.

What if our group gets smaller?

That doesn't have to be a problem right away.

Get in touch with us if your group size changes significantly. We can then look together at what this means for your reservation and any additional costs.

Can I cancel my reservation?

Yes, but fees may apply to a cancellation.

Which cancellation terms apply depends on the booking and the accommodation. So always check the terms that come with your reservation.

Have to cancel unexpectedly? Then get in touch with us as soon as possible.

Can I get group cancellation insurance?

Yes. Especially for a group trip, cancellation insurance can be a smart move. With lots of participants, there's a greater chance that something unexpected happens and one person, or maybe even the whole group, can't come.

While booking, you can add special group cancellation insurance. You can also still do this after booking, within the applicable time frame.

Always read the policy terms carefully so you know which situations are and aren't covered.

Peace of mind and contact

What is Zekerheid & Garantie?

Bookings made through Groepen.nl come with extra security as standard.

If something serious happens, for example, that means the host can no longer offer the reserved accommodation, we'll look for a suitable solution.

That way, you can book with peace of mind.

What if the accommodation is unexpectedly unavailable?

Luckily, that rarely happens.

If a serious problem does come up with the accommodation you booked, we'll be there for you and work with you to find a solution.

Do you have personal contact with the accommodations?

Groots in Ardennen draws on the offering and years of experience of Groepen.nl. That gives us plenty of information about the accommodations and what they offer.

We don't just try to get you to book any old house. We want to find a stay that truly fits your group.

I don't know which house to choose. Can you help?

Yes, we'd love to.

You don't have to figure it all out yourself.

Call or email us and tell us roughly what you're looking for: your group size, dates, budget, and top priorities. We'll think along with you and help you narrow the options down to a handful of accommodations that suit your group.

Because in the end, it's not about just any big house in the Ardennes.

It's about a place where you'll all have a great time together.

Don't see your question?

Call or text us. For a specific home, we usually know within a minute whether it works.

Weekdays 09:00 to 17:00

Ingrid, specialist Ardennenbbb

Ingrid

Ardennes specialist

Why Groots?

  • Guests rate us 9.2/10
  • Transparent pricing
  • 35 years of experience with groups
  • 125 homes in the Ardennes